Gomywayride's main goal is to help you fill empty seats in your car on medium- to long-distance trips so you can get more people in your car and split the costs with them.
It only takes a few minutes to post a trip and you can collect money from people going the same way.
Tip: Put up your trip ahead of time. Post your trip at least 3 days ahead of time so that people can book.
Make sure to enter accurate information about your trip, such as the exact locations where passengers will be picked up and dropped off. Use the "Trip Description" field to add any extra information about your trip, and make sure your car has enough seats for everyone.
Stops allow you to pickup and dropoff passengers along the way to increase your chances of filling up your seats and covering your costs. You can create up to 5 stops on a trip, allowing passengers to place a Booking Request on any segment of your trip.
If you're driving regularly, you can create recurring trips and post up to 100 trips in a period of 6 months. This feature is popular with commuters who are looking for a rideshare option to get to work, school, events, parties, occasions and what have you.
When a driver's profile picture is clear, their seats fill up a lot faster. We really think you should upload a clear, fun photo of yourself. Show people who are travelling with you that you are nice and trustworthy.
People like having enough space to sit down. Make sure the seats are wide enough for an adult to sit on them comfortably. It's not a good idea to cram three people into the back seat. (unless you have a Molue).
You can close your trip instead of cancelling it if you don't want to get any more Booking Requests or public messages. You will still be able to talk to people who have already booked with you. You can always re-open your trip to get more Booking Requests.
If you have to cancel your trip, you will lose all messages and bookings that are pending or have already been approved. If you cancel your trip less than 24 hours before it's supposed to leave, you'll get a flag on your account that says "late cancellation individual."
Once your trip is posted, there are few things you need to know on how to get bookings.
All bookings are instant booked. The reservations made by passengers on your trip will be approved right away. Once that is done, you can't change your mind unless you cancel before 24 hours. It is your responsibility to call all your passengers for that trip about the cancellation and reason.
If you decide to cancel a passenger's booking that has already been approved, you must follow our Driver cancellation policy.
Passengers can book again on your trip if a mistake was made.
Have a clear photo and license plate number of your car added to your trip. Account Settings > Vehicles is where you can add your car. Make sure your car is clean and there's enough room for everyone. Send a full description of where you will pick up your passengers. Leaving enough time to get to the pick-up point 5 minutes early. I'm running late If you're going to be late to pick up the passengers, please let them know by sending them a message by calling or texting them. Please don't use your phone while you're driving (or use a hands-free device).
Sending them a message through our platform
Sending them a text message
Giving them a call
If you cannot reach them after 10 minutes, use your discretion to start the trip.
Note: we may request screenshots of the conversation between you and the passenger if there is a booking dispute for a no-show.
As a driver, you can add up to 5 vehicle pictures to your account. Vehicles are shown to passengers when they book a trip, which helps build trust.
Photo: we recommend taking a real picture of your vehicle rather than sourcing one online Make, model, type, color and year: make sure you enter accurate information Licence plate: it is only shared with passengers who have approved bookings on your trips.
You can also specify your vehicle preferences to tell passengers how much space you have to accommodate them:
Luggage: small, medium, large, or no luggage. Pets: do you allow people to bring their pets? Sometimes members will book an extra seat for their pet. Adding and editing a vehicle You can add a vehicle under Account settings > Vehicles or when you Post a trip.
Please note that if you are using our mobile app, you can only add a vehicle when posting a trip.
If you have more than one vehicle, you can set a default vehicle for your account. This vehicle will be displayed by default on your profile and when you create a trip.
You can change your default vehicle under Account settings > Vehicles on our website. Setting default vehicles is not currently available on our mobile app.
When you get a booking through Gomywayride Services Ltd and drive the person to their destination, it is your job to get paid directly from the passenger. This is called a cashout.
There are no fees to get a cashout. You'll get the exact amount you asked for. But don't forget to mark your trip as completed when you're completed. Follow these steps: (Click on your trip, click "View Details," click the three dots in the upper right corner, and then click "Completed.") If your trip hasn't been marked as completed, you might not be able to go on another trip.
A payout is money that a passenger pays that goes to the driver. For example, if Segun books a seat with Emeka for N2000, Segun will pay N2000 to the driver, but Emeka will get N2000 before the trip begins. And as of right now, there is no fee for anyone to book a ride. Both drivers and passengers can book trips for free.
Before a trip starts on the Gomywayride platform, the passengers pay the driver for the whole trip up front. This gives both the driver and the passenger enough time to question their bookings.
After the trip starts, you can't get your money back.
As a driver, there is only one payout method you can use to receive a payout: Passengers pays cash directly to you. We are no more responsible for your payout. You collect your money from passengers before the trip starts. It is free for you to use this platform.
The first time you receive a booking on Gomywayride Services Ltd and successfully drive someone, You are responsible to collect your money from your passengers before the trip begins. We are not responsible for collecting your money for you. This is a free APP to solve the transportation problems in Nigeria.
Sometimes a payout might not go through. Don’t worry, we are here to help you get your money! Here are a few common cases you can resolve yourself.
Bank account: it’s likely we need more information from you to proceed with a payout to your bank account. Check your Payout settings for instructions.
Payouts may take 24 days to clear after a trip has completed. If your payout hasn’t cleared after 24 hours, it’s likely because of an ongoing dispute with a passenger.
After a payout has been sent, there is an additional processing time until it reaches your account. For bank accounts, it's within 24 hours. If the payout was sent just before a statutory holiday or during the weekend, an extra delay might occur.
What you need to know about driving your passengers. Once you have approved bookings, it’s time to prepare yourself for the trip. If you dissapoint your riders, we have no other choice than to block you in our platform, both your phone number and your email address. PLEASE BE RESPONSIBLE.
Make sure you have all the passengers' details handy on your phone before you leave: Their names, phone numbers, pickup address/locations, and times. This is just for security reasons.
After you’ve picked everybody up, make sure your passengers are comfortable. Stay within the speed limit, refrain from using your phone and feel free to ask passengers about your driving. Your role is to make the passengers’ experience as comfortable as possible; this will be reflected in the review they give you.
We'll send you a notification to leave a review on your passengers. You’ll be able to inform our community of your experience with them. Reviews will really help passengers get accepted on future trips - especially new riders!
If you have a scheduled trip with approved passengers and you do not pick them up, our driver no-show policy applies. Which is very strict. And you might also be blocked if found guilty by our team.
Not showing up on a trip with approved passengers is serious, as it leaves passengers stranded and affects the reputation of the Gomywayride community.
We ask our drivers to leave plenty of time to plan their trips to ensure they pick up all their passengers, and to cancel their trip well in advance if they are no longer able to provide a ride.
An issue is raised with the Gomywayride team to collect more information on the no-show. If the no-show cannot be verified or was left by mistake, it is rejected and will not affect the driver’s profile. If the no-show is verified and the driver was not at fault (e.g. the passenger was too late, there was traffic or the car broke down), a no-show review is added to the passenger's profile and the driver’s account is kept open. If the no-show is verified and the driver was at fault (e.g. forgot to pick someone up or simply didn’t show up), a no-show review is added to the driver’s profile and the driver’s account may be blocked by our team. Please note we may block your account at any time if we have reason to believe you are providing a negative experience for other Gomywayride members by not showing up on trips.
My payout was sent but I haven't received the money yet. After a payout has been sent, there is an additional processing time until it reaches your account. For Paypal, it's a maximum of 2 days. For bank accounts, it's within 24 hours. If the payout was sent just before a statutory holiday or during the weekend, an extra delay might occur.
If you are having trouble receiving payouts, you can contact us and we'll look into it!
What you need to know about driving your passengers. Once you have approved bookings, it’s time to prepare yourself for the trip.
Make sure you have all the passengers' details handy on your phone before you leave: their names, phone numbers, pickup locations and times.
After you’ve picked everybody up, make sure your passengers are comfortable. Stay within the speed limit, refrain from using your phone and feel free to ask passengers about your driving. Your role is to make the passengers’ experience as comfortable as possible; this will be reflected in the review they give you.
We'll send you a notification to leave a review on your passengers. You’ll be able to inform our community of your experience with them. Reviews will really help passengers get accepted on future trips - especially new ones!
If you have a scheduled trip with approved passengers and you do not pick them up, our driver no-show policy applies.
Cancelling a trip with approved passengers or an approved booking is serious and can leave your passengers stranded, affecting the quality and reputation of the Gomywayride community. This is why we enforce strict policies for driver cancellations.
We ask our drivers to only post a trip if they are 100% sure they are driving, to reduce the risk of cancellations. Please note that posting speculative trips is not allowed on Gomywayride and may lead to the closure of your account.
Cancelling a trip with approved passengers (all passengers are cancelled) Cancelling a single, approved booking on a trip (where only one passenger is cancelled) Cancellation process for drivers You can cancel a trip or a booking by selecting the cancel option on our website or app.
During the cancellation process, we’ll ask you to provide a reason for cancelling, and write a message to the passenger(s) informing them of why you are cancelling.
The passengers will receive a 100% refund A cancellation review being added to your profile An issue raised with our team to assess whether you were at fault and if the cancellation counts towards your allowance.
You are allowed only one cancellation of a trip with approved passengers or an approved booking within any 6 month period of time.
Based on the information you provide during our cancellation process, our team will assess whether you were at fault when cancelling, in which case the cancellation will count towards your allowance in the 6 month period.
If you perform another cancellation within the following 6 month period after your first cancellation, our team will assess the situation again. We retain the right to block your account if we determine you are at fault during this time.
Please note we may also block your account at any time if we have reason to believe you are providing a negative experience for other Gomywayride members by cancelling trips.
When posting your trip, check road conditions and keep an eye out for weather warnings. We recommend indicating in your trip description that your trip might get cancelled due to extreme weather. Check for changing weather conditions, and communicate promptly with your passengers any changes in your travel plans.
If you have to cancel your trip within 24 hours of departure due to changing road conditions, please let your passengers know.
Passengers need to feel safe and comfortable when they’re travelling with you. Make sure your vehicle is in good condition and you drive safely. Your passengers will be happy and you’ll receive good reviews.
Ridesharing is much more enjoyable when everyone is on time. We recommend arriving to the pick-up point 5 minutes early to give plenty of time for finding your passengers.
If you’re going to pick up a few passengers along the way, please factor in time to pick up people at various locations.
Sometimes passengers might arrive a bit late because of delays in public transit or traffic. We recommend a 10 minutes grace period for people to turn up. Make sure to give them a call before you decide to leave without them.
If you’re late, make sure to inform passengers by texting or calling but please refrain from using your phone while driving (or use a hands free device).
Please drive safely and respect the rules of the road. Speeding only saves you a few minutes and increases the risks of accidents. Be smart and be safe. A stitch in time saves nine and it is better to be late than being late.
If you are reported for excessive speeding by a passenger, we will have to ban you from using our service. Safety is our priority.
We have a zero tolerance policy for alcohol and drug consumption. If you are reported for alcohol or drug consumption, we’ll have to ban you from the service.
Tip: Leave informative reviews after each trip to help members in the future pick who to travel with. The best review is a genuine reflection of your experience.
We display photos and a personal description of drivers, plus the reviews left by passengers. Each posted trip includes the pickup and dropoff points as well as the number of seats available and the price per seat. We also let drivers tell you how much space they have in their vehicle to accommodate your personal belongings.
Once you complete your registration, you’ll be able to contact drivers by either clicking the request to book button or sending a public message to drivers, who will be notified of your Booking Request and respond directly through Gomywayride Services Ltd.
Tip: If your departure date is flexible, post a request for multiple days to receive notifications for trips departing on different days.
How to post a request and get matched with a driver on a trip On Gomywayride Services Ltd, you can post a request and get notified when a driver posts a trip that matches your request.
Go to the Find page. Enter an origin and destination and click Search. Click on the Post a request box. Enter the details of your request and click Post request. Posting a request has two main benefits: We will send you a notification when new trips that matches your request are posted. Drivers can see your request in search results and invite you to join their trip. Sit back and relax - we’ll find your perfect trip! Auto-requests. The auto-request feature increases matching by posting a request every time you do a search with an origin, destination, and departure date.
Auto requests are turned off by default. You can switch them on from the results page or in your Account Settings > Notifications.
You can manage requests from the requests page in your account (Your trips > Requests).
Booking a trip on Gomywayride Services Ltd is really easy. Simply navigate to a trip through the Gomywayride website or mobile app, and look out for the orange button that either says “Request to book”.
When a driver has indicated they would like you to Request to book, they want to manually approve your booking, to make sure you’re a good fit for the trip.
Click on the Request to book button on the trip.
Select how many seats you are booking and include a message to the driver
Enter your payment details or select an existing payment method
Click the Request to book button
Once you Request to book, the driver is notified. We will send you a notification that summarizes your trip's details and provides you with the driver’s phone number and the details of the vehicle.
If the driver decides to cancel the trip, he will notify you directly. And a refund is placed on your card and you can book a trip with someone else.
When a driver has indicated they would like you to Instant book, you will be instantly and automatically booked on the trip.
Instant book trips are clearly indicated using a lightning icon next to the trip details.
Before you Instant book on a trip, make sure to check the trip details as Instant bookings are final and subject to our cancellation policy.
Click on the Instant book button on the trip. Select how many seats you are booking and include a message to the driver Enter your payment details or select an existing payment method Click the Instant book button You are automatically approved on the trip, and the driver’s phone number is immediately available to you.
If you need to discuss trip details before booking, you can send the driver a public message. Make sure you check the trip's details (pick-up, drop-off, time of departure, etc) before contacting the driver.
Since public messages are visible to other Gomywayride members, please keep them short and relevant. Once you have all the information, please proceed to book with the driver.
You can re-book on a trip if a mistake was made. For example, you might have booked on the wrong trip or entered the wrong number of seats.
Gomywayride Services Ltd provides reliable service by collecting payments in advance for bookings.
We do this to ensure cars are filled with committed people and so that there is no need to carry cash in the vehicle, making the ride more enjoyable for everyone. We charge 0% to passengers using our service and 0% to drivers as well. This condition is subject to change at anytime without notice.
There would be a variable booking fee charged to the passenger on every booking in the future.
For example, if a passenger books a seat for N2000, they would pay some few Naira on top of their booking, usually around 10% or just a few Naira (around N2200 total). For now, it is 0% percent.
The booking fee goes towards paying our staff, servers and many other costs of running the Gomywayride Services Ltd Platform.
There is currently no driver fee on Gomywayride Services Ltd.
When a driver or a passenger cancels a booking or a trip, we apply our cancellation policies. This is to ensure the reliability of the Gomywayride Services Ltd, and hold members accountable for cancelling.
Drivers cancellation policy
Drivers no-show policy
Passengers cancellation policy
Passengers no-show policy
Passengers cancellation policy
If you are a passenger and need to cancel a booking, our passenger cancellation policy applies.
You withdraw a booking request or it expires
You get a refund
The booking fee is also refunded
This policy only applies to Request to book, and not to Instant book.
The booking fee is not refunded
An automatic "late cancellation" review is added to your profile.
You cancel a booking more than 24 hours before departure
You get a full refund (minus the booking fee).