Gomywayride is focused on helping you fill empty seats in your vehicle on mid to long-distance trips to increase vehicle occupancy and share costs with passengers.
Posting a trip takes a couple of minutes and lets you collect a payment from passengers going the same way.
Tip: Post your trip in advance. Post your trip at least 3 days in advance so passengers have enough time to book.
Make sure to enter accurate details about your trip, including exact pickup and dropoff locations for passengers. Use the trip description field to provide any additional details on your trip and ensure you have enough space in your car for everyone to sit comfortably.
Stops allow you to pickup and dropoff passengers along the way to increase your chances of filling up your seats and covering your costs. You can create up to 5 stops on a trip, allowing passengers to place a Booking Request on any segment of your trip.
If you're driving regularly, you can create recurring trips and post up to 100 trips in a period of 6 months. This feature is popular with commuters who are looking for a rideshare option to get to work, school, events, parties, occasions and what have you.
Drivers with a clear profile photo fill their seats a lot quicker. We highly recommend uploading a clear, fun picture of yourself. Show passengers you’re a nice, reliable person to travel with.
Passengers appreciate having enough space to sit. Make sure you post seats that are wide enough for adults to sit comfortably. Squeezing three people into the back seat is not recommended (unless you have a Molue).
If you do not wish to receive any more Booking Requests or public messages, you can close your trip instead of cancelling it. You will still be able to message people on existing bookings. You can re-open your trip at any time to receive more Booking Requests.
If you need to cancel your trip, you will lose all messages and pending or approved bookings. If you cancel your trip within 24 hours of the scheduled departure time, you will be subjected to a late cancellation flag on your account.
Once your trip is posted, there are few things you need to know on how to get bookings.
All bookings are instant booked. The bookings made by passengers on your trip will be instantly and automatically approved. No change of heart when that is done, unless cancelled before 24 hours.
If you decide to cancel a passenger's booking that has been approved, our Driver cancellation policy applies.
Passengers can book again on your trip if a mistake was made.
Having your vehicle details added to your trip, with a clear photo and your licence plate. You can add your vehicle in Account Settings > Vehicles Ensuring your vehicle is clean and that you have enough space for everyone Sending the passengers a full description of your exact pick-up location Leaving plenty of time to arrive 5 minutes early to the pickup point I'm running late If you’re running late to the pickup location, please let the passengers know by sending them a message through our app or by text messaging. Please refrain from using your phone while driving (or use a hands free device).
Sending them a message through our platform
Sending them a text message
Giving them a call
If you cannot reach them after 10 minutes, use your discretion to start the trip.
Note: we may request screenshots of the conversation between you and the passenger if there is a booking dispute for a no-show.
As a driver, you can add up to 5 vehicles to your account and assign a vehicle for each trip. Vehicles are shown to passengers when they book a trip, which helps build trust.
Photo: we recommend taking a real picture of your vehicle rather than sourcing one online Make, model, type, color and year: make sure you enter accurate information Licence plate: it is only shared with passengers who have approved bookings on your trips.
You can also specify your vehicle preferences to tell passengers how much space you have to accommodate them:
Luggage: small, medium, large, or no luggage Pets: do you allow people to bring their pets? Sometimes members will book an extra seat for their pet. Adding and editing a vehicle You can add a vehicle under Account settings > Vehicles or when you Post a trip.
Please note that if you are using our mobile app, you can only add a vehicle when posting a trip.
If you have more than one vehicle, you can set a default vehicle for your account. This vehicle will be displayed by default on your profile and when you create a trip.
You can change your default vehicle under Account settings > Vehicles on our website. Setting default vehicles is not currently available on our mobile app.
When you receive a booking on Gomywayride Services Ltd and successfully drive someone, we collect a payment from the passenger and send you the money. We call this a payout.
There are no costs to receive a payout: the amount you requested is the amount you'll get. But remember to mark you trip completed before you can get paid. Follow this protocol: (Click on your trip, click on view details, at the top right hand corner, click the 3 dots, and mark your trip completed.) Your money will now be transfered to your wallet and be paid to your account within 24 hours.
A payout represents the money paid by a passenger which is going to the driver. For example, if Segun books a seat with Emeka for N2000 (N2000 for the driver + booking fee) is paid by Segun, but Emeka will receive a N2000 payout after the trip is completed. And the booking fee is kept by Gomywayride Services Ltd.
After a trip is completed on Gomywayride, there is a clearing period of six hours until the money from the bookings on that trip become payable. This gives enough time for both driver and passenger to dispute bookings.
After the six hours clearing period, the payout becomes payable and is ready to be sent to the driver. At this point, the driver has to have a valid payout method to receive the payout.
As a driver, there is only one payout method you can use to receive a payout:
Nigeria bank accounts: receive payouts in Nigeria (NGN) within 24 hours after your trip.
The first time you receive a booking on Gomywayride Services Ltd and successfully drive someone, we’ll send you an email with instructions on how to set up your payout method. Please note you can set up your payout method before receiving your first booking in your Payout Settings.
Once you have entered a valid payout method, we will send you a payout. Please refer to the When is a payout sent section above for more information on processing times for payouts.
Sometimes a payout might not go through. Don’t worry, we are here to help you get your money! Here are a few common cases you can resolve yourself.
Bank account: it’s likely we need more information from you to proceed with a payout to your bank account. Check your Payout settings for instructions.
Payouts may take 24 days to clear after a trip has completed. If your payout hasn’t cleared after 24 hours, it’s likely because of an ongoing dispute with a passenger.
After a payout has been sent, there is an additional processing time until it reaches your account. For bank accounts, it's within 24 hours. If the payout was sent just before a statutory holiday or during the weekend, an extra delay might occur.
What you need to know about driving your passengers Once you have approved bookings, it’s time to prepare yourself for the trip.
Make sure you have all the passengers' details handy on your phone before you leave: their names, phone numbers, pickup locations and times.
After you’ve picked everybody up, make sure your passengers are comfortable. Stay within the speed limit, refrain from using your phone and feel free to ask passengers about your driving. Your role is to make the passengers’ experience as comfortable as possible; this will be reflected in the review they give you.
We'll send you a notification to leave a review on your passengers. You’ll be able to inform our community of your experience with them. Reviews will really help passengers get accepted on future trips - especially new ones!
If you have a scheduled trip with approved passengers and you do not pick them up, our driver no-show policy applies.
Not showing up on a trip with approved passengers is serious, as it leaves passengers stranded and affects the reputation of the Gomywayride community.
We ask our drivers to leave plenty of time to plan their trips to ensure they pick up all their passengers, and to cancel their trip well in advance if they are no longer able to provide a ride.
An issue is raised with the Gomywayride team to collect more information on the no-show. If the no-show cannot be verified or was left by mistake, it is rejected and will not affect the driver’s profile. If the no-show is verified and the driver was not at fault (e.g. the passenger was too late, there was traffic or the car broke down), a no-show review is added to the passenger's profile and the driver’s account is kept open. If the no-show is verified and the driver was at fault (e.g. forgot to pick someone up or simply didn’t show up), a no-show review is added to the driver’s profile and the driver’s account may be blocked by our team. Please note we may block your account at any time if we have reason to believe you are providing a negative experience for other Gomywayride members by not showing up on trips.
My payout was sent but I haven't received the money yet After a payout has been sent, there is an additional processing time until it reaches your account. For Paypal, it's a maximum of 2 days. For bank accounts, it's within 24 hours. If the payout was sent just before a statutory holiday or during the weekend, an extra delay might occur.
If you are having trouble receiving payouts, you can contact us and we'll look into it!
What you need to know about driving your passengers Once you have approved bookings, it’s time to prepare yourself for the trip.
Make sure you have all the passengers' details handy on your phone before you leave: their names, phone numbers, pickup locations and times.
After you’ve picked everybody up, make sure your passengers are comfortable. Stay within the speed limit, refrain from using your phone and feel free to ask passengers about your driving. Your role is to make the passengers’ experience as comfortable as possible; this will be reflected in the review they give you.
We'll send you a notification to leave a review on your passengers. You’ll be able to inform our community of your experience with them. Reviews will really help passengers get accepted on future trips - especially new ones!
If you have a scheduled trip with approved passengers and you do not pick them up, our driver no-show policy applies.
Cancelling a trip with approved passengers or an approved booking is serious and can leave your passengers stranded, affecting the quality and reputation of the Gomywayride community. This is why we enforce strict policies for driver cancellations.
We ask our drivers to only post a trip if they are 100% sure they are driving, to reduce the risk of cancellations. Please note that posting speculative trips is not allowed on Gomywayride and may lead to the closure of your account.
Cancelling a trip with approved passengers (all passengers are cancelled) Cancelling a single, approved booking on a trip (where only one passenger is cancelled) Cancellation process for drivers You can cancel a trip or a booking by selecting the cancel option on our website or app.
During the cancellation process, we’ll ask you to provide a reason for cancelling, and write a message to the passenger(s) informing them of why you are cancelling.
The passengers will receive a 100% refund A cancellation review being added to your profile An issue raised with our team to assess whether you were at fault and if the cancellation counts towards your allowance.
You are allowed only one cancellation of a trip with approved passengers or an approved booking within any 6 month period of time.
Based on the information you provide during our cancellation process, our team will assess whether you were at fault when cancelling, in which case the cancellation will count towards your allowance in the 6 month period.
If you perform another cancellation within the following 6 month period after your first cancellation, our team will assess the situation again. We retain the right to block your account if we determine you are at fault during this time.
Please note we may also block your account at any time if we have reason to believe you are providing a negative experience for other Gomywayride members by cancelling trips.
When posting your trip, check road conditions and keep an eye out for weather warnings. We recommend indicating in your trip description that your trip might get cancelled due to extreme weather. Check for changing weather conditions, and communicate promptly with your passengers any changes in your travel plans.
If you have to cancel your trip within 24 hours of departure due to changing road conditions, please let your passengers know.
Passengers need to feel safe and comfortable when they’re travelling with you. Make sure your vehicle is in good condition and you drive safely. Your passengers will be happy and you’ll receive good reviews.
Ridesharing is much more enjoyable when everyone is on time. We recommend arriving to the pick-up point 5 minutes early to give plenty of time for finding your passengers.
If you’re going to pick up a few passengers along the way, please factor in time to pick up people at various locations.
Sometimes passengers might arrive a bit late because of delays in public transit or traffic. We recommend a 10 minutes grace period for people to turn up. Make sure to give them a call before you decide to leave without them.
If you’re late, make sure to inform passengers by texting or calling but please refrain from using your phone while driving (or use a hands free device).
Please drive safely and respect the rules of the road. Speeding only saves you a few minutes and increases the risks of accidents. Be smart and be safe.
If you are reported for excessive speeding by a passenger, we will have to ban you from using our service. Safety is our priority.
We have a zero tolerance policy for alcohol and drug consumption. If you are reported for alcohol or drug consumption, we’ll have to ban you from the service.
Tip: Leave informative reviews after each trip to help members in the future pick who to travel with. The best review is a genuine reflection of your experience.
We display photos and a personal description of drivers, plus the reviews left by passengers. Each posted trip includes the pickup and dropoff points as well as the number of seats available and the price per seat. We also let drivers tell you how much space they have in their vehicle to accommodate your personal belongings.
Once you complete your registration, you’ll be able to contact drivers by either clicking the request to book button or sending a public message to drivers, who will be notified of your Booking Request and respond directly through Gomywayride Services Ltd.
Tip: If your departure date is flexible, post a request for multiple days to receive notifications for trips departing on different days.
How to post a request and get matched with a driver on a trip On Gomywayride Services Ltd, you can post a request and get notified when a driver posts a trip that matches your request.
Go to the Find page Enter an origin and destination and click Search Click on the Post a request box Enter the details of your request and click Post request Posting a request has two main benefits: We will send you a notification when new trips that matches your request are posted Drivers can see your request in search results and invite you to join their trip Sit back and relax - we’ll find your perfect trip! Auto-requests The auto-request feature increases matching by posting a request every time you do a search with an origin, destination and departure date.
Auto-requests are turned off by default. You can switch them on from the results page or in your Account Settings > Notifications.
You can manage requests from the requests page in your account (Your trips > Requests).
Booking a trip on Gomywayride Services Ltd is really easy. Simply navigate to a trip through the Gomywayride website or mobile app, and look out for the orange button that either says “Request to book”.
When a driver has indicated they would like you to Request to book, they want to manually approve your booking, to make sure you’re a good fit for the trip.
Click on the Request to book button on the trip.
Select how many seats you are booking and include a message to the driver
Enter your payment details or select an existing payment method
Click the Request to book button
Once you Request to book, the driver is notified. We will send you a notification that summarizes your trip's details and provides you with the driver’s phone number and the details of the vehicle.
If the driver decides to cancel the trip, he will notify you directly. And a refund is placed on your card and you can book a trip with someone else.
When a driver has indicated they would like you to Instant book, you will be instantly and automatically booked on the trip.
Instant book trips are clearly indicated using a lightning icon next to the trip details.
Before you Instant book on a trip, make sure to check the trip details as Instant bookings are final and subject to our cancellation policy.
Click on the Instant book button on the trip. Select how many seats you are booking and include a message to the driver Enter your payment details or select an existing payment method Click the Instant book button You are automatically approved on the trip, and the driver’s phone number is immediately available to you.
If you need to discuss trip details before booking, you can send the driver a public message. Make sure you check the trip's details (pick-up, drop-off, time of departure, etc) before contacting the driver.
Since public messages are visible to other Gomywayride members, please keep them short and relevant. Once you have all the information, please proceed to book with the driver.
You can re-book on a trip if a mistake was made. For example, you might have booked on the wrong trip or entered the wrong number of seats.
Gomywayride Services Ltd provides a reliable service by collecting payments in advance for bookings.
We do this to ensure cars are filled with committed people and so that there is no need to carry cash in the vehicle, making the ride more enjoyable for everyone. We charge 15% to passengers using our service and 0% to drivers.
There is a variable booking fee charged to the passenger on every booking.
For example, if a passenger books a seat for N2000, they will pay a few Naira on top of their booking, usually around 15% or just a few Naira (around N2300 total).
The booking fee goes towards paying our staff, servers and many other costs of running the Gomywayride Services Ltd.
There is currently no driver fee on Gomywayride Services Ltd.
When a driver or a passenger cancels a booking or a trip, we apply our cancellation policies. This is to ensure the reliability of the Gomywayride Services Ltd, and hold members accountable for cancelling.
Drivers cancellation policy
Drivers no-show policy
Passengers cancellation policy
Passengers no-show policy
Passengers cancellation policy
If you are a passenger and need to cancel a booking, our passengers cancellation policy applies.
You withdraw a booking request or it expires
You get a 100% refund
The booking fee is also refunded
This policy only applies to Request to book, and not to Instant book.
You cancel a booking less than 24 hours before departure you get a 50% refund
The driver gets 50% of the seat price as compensation
The booking fee is not refunded
An automatic "late cancellation" review is added to your profile.
Note: if the driver subsequently cancels the trip, you will receive another refund for the remaining 50% (without the booking fee).
You cancel a booking more than 24 hours before departure
You get a full refund (minus the booking fee).